「Technical Support Engineer」的相似工作

1. DUPS機組定期保養維護 2. DUPS機組故障排除 3. DUPS機組狀態追蹤反饋 4. 提供客戶技術服務，提高DUPS機組妥善率 5. 海外裝機／維護保養／故障排除 6. 熟悉電力系統 (產品別不限)

- Test program development and application development - Benchmark planning, implementation and execution - Competitor analysis and our product value proposition - Asist Sales/Marketing for account strategies development. - Pre-sell for new applications / customers.

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. Bruker Nano Surfaces and Metrology "BNSM" solutions include atomic force microscopy instrumentation (AFM) and non-contact nanometer resolution solution topography through white light interferometry and stylus profilometry. In addition, the division manufacturers and markets automated X-ray metrology, automated AFM defect-detection and photomask repair and cleaning equipment for semiconductor process control. The Service Supervisor position within the service organization is a role of Bruker Nano Surfaces and Metrology "BNSM" division. You will be responsible for: >> leading BNSM service team including coordinating install/service-related activities, managing factory escalations and coaching team members; >> customer direct post-sale service support including installation, user training, instrument diagnostics/fix, and post-sale applications support. As a senior member of local service team, you will be responsible for delivering world class service to meet local customer and business requirements and share responsibility and accountability for the success of the company, while meeting technical and financial performance targets. You must be customer focused with a strong technical background enabling our customers to maintain their instrument at peak performance and maximize productivity for their intended use case. ESSENTIAL FUNCTIONS: 70% service activities including: Install and qualify BNSM (SOM) instrument, upgrade, and/or accessory including but not limited to: >> Uncrating instrumentation and interconnection of sub-components and assemblies >> Instrument start-up troubleshooting >> Qualification of the instrument and accessories using standard and non-standard customer samples >> Work directly with customers to diagnose BNSM (SOM) instrument issues including but not limited to: >> Diagnose, research, experiment, test, develop, optimize, communicate, and execute the most efficient solution plan for complex electro-mechanical hardware/software instrument issues >> Create and maintain record of activity in support database >> Preventative maintenance on BNSM (SOM) instrumentation which can include but not limited to: >> Basic maintenance and calibration of instrument and accessories >> Re-certification of system using both standard and non-standard samples 30% Management activities including: Manage local service operation process, and customer satisfaction, including but not limited to: >> Manage and coach to team members both technical and soft skills >> Prioritize service activities based on urgencies and manpower >> Direct customer interaction to manage customer issues, escalations, satisfaction with service delivered >> Implement business processes to improve efficiency of the team >> Escalation management >> Logistics management >> Customer meeting and provide on time solution delivery >> Allocate manpower and job assignment for daily operation >> Service team technical skill enhancement

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.   Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. Please visit www.bruker.com.   Bruker Nano Surfaces and Metrology (BNSM) solutions include atomic force microscopy instrumentation (AFM) and non-contact nanometer resolution solution topography through white light interferometry and stylus profilometry. In addition, the division manufacturers and markets automated X-ray metrology, automated AFM defect-detection and photomask repair and cleaning equipment for semiconductor process control.  Today, we are seeking you as Field Service Engineer to join us in our Bruker Taiwan office.  Apply now! As a Field Service Engineer, you are required to work on rotating shifts (including weekends and public holidays).  Your summary of responsibilities & duties include but not limited to: >> On-site diagnose and resolve technical problems >> Performs preventative maintenance. >> Provides technical assistance to Installation Engineer onsite as needed >>Escalate field issues to Technical Support Team and follow up on solutions to address and fix issues in a timely manner. 60% of the essential functions are: >> Working directly at customers' site to diagnose BNSM instruments and service issues by: >>>> Diagnosing, research, experiment, test, develop, optimize, communicate and execute the most efficient solution plan for complex electro-mechanical hardware or software instrument issues and user issues. >>>> Maximizing instrument and/or accessory capability and performance to meet specification and/or customer application requirement. >>>> Creating and maintaining service record or daily report of activity in database. >>>> Escalating the issue on time and follow up on solutions to address and fix issues in a timely manner. >>>> Providing basic application support to enhance time-to-solution. >>>> Providing user training and guidance to end-users. The other 40% of the essential work are >> Installation and qualify BNSM instrument, upgrade, and/or accessories. >> Any other duties assigned. *** Priority will be given to candidates with their own cars, please state in the cover letter of your application form.

What we are looking for We’re looking for a self-motivated, result-driven Application specialist who will be responsible for TW application support, reporting to Nova’s Application Team Lead. The Application specialist is a field role responsible for supporting customer’s application development on-site/remotely. The job of the position involves supplying metrology solutions, bridging the gap between field and HQ, supporting pre-sales activities, and being sensitive to technology roadmap change, joint work with HQ divisions to win key demo/evaluation activities. The role should be working closely with account team to support pre-sales activities to ensure Nova has a winning strategy. Role & Responsibilities • Supply/sustain on-site OCD / XPS / Raman / SIMS metrology solution support multiple modules, i.e., Litho/CMP/Etch/Dep. • Communicate and establish good relationship with customers for process & issue understanding. • Involve up-to-date new metrology technics / products / applications and perform pre-sales demo / presentations to customers. • Co-work with HQ or other subsidiaries (i.e., IL/US/CN/JP/SG) to develop new application solutions, able to support / work abroad. • Pro-actively maintain semiconductor knowledge from industry and international academic conferences. • Be highly sensitive in collecting market information. • Own presales activities for tools adoption/utilization. • Be flexible to cross-divisional activities per company’s requirements.

- Test program development and application development - Benchmark planning, implementation and execution - Competitor analysis and our product value proposition - Asist Sales/Marketing for account strategies development. - Pre-sell for new applications / customers.

1.進行例行性售後服務（如：客戶拜訪、產品狀況了解及客訴處理）。 2.建立售後服務制度。 3.回覆客戶應用技術的問題，提供產品技術諮詢。 4.提供客戶技術服務，必要時外勤至客戶處安裝、檢修儀器設備。 5.接聽客服電話，回應並處理產品客訴抱怨。

[Job Responsibility] • Support new slurry and clean development through utilizing 300mm metrology tools to characterize planarization and clean performance • Focus on process integrate plan and data collection. • Align technology trend and establish state-of-the-art characterization methodology for characterizing polish, planarization and clean performance • Be a primary lead for new recipe development for 300mm metrology tools • Interface closely with Technical team to provide timely technical support to customer. • Educate internal stakeholders, including application eingieers, formulation scientists and field service engineers, the fundamental physics regarding 300mm metrology tools.

KLA美商科磊致力於維護身心障礙者就業權益，歡迎領有身心障礙手冊或證明的夥伴投遞履歷，加入KLA！ The future is ours to create. Whether it’s a driverless car, VR experience, or factory robotics, we help turn theory into possibility. We help create technological devices and ideas that transform our future and shape our current life. We’re looking for Customer Service Engineers who contributes the support and provide unique customer value in the global electronics ecosystem. You will be able to learn the advanced mechatronic engineering and collaborate with leading customers across the globe, our expert teams of physicists, engineers, and problem-solvers design solutions that move the world forward. Roles and Responsibilities • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. • Represents the company to the customer and assume accountability for customer happiness with service. • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. • Provides assistance to Installation Engineer in resolving problems. • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues. • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. • Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site. • Estimated travel is 20% once trained in the classroom as part of on-the-job training program. Although, much of the job responsibilities will be performed in the office or at the customer site supporting various projects and initiatives. In addition to problem diagnosis and resolution, other support duties will include characterization and support of customer demos and field projects. *Please visit and apply on our career website: https://kla.wd1.myworkdayjobs.com/zh-TW/Taiwan/job/Hsinchu-Taiwan/Customer-Service-Engineer-Hsinchu_2102329

Prioritize to review resume from Applied Website 優先審核至應材官網投遞履歷者: https://careers.appliedmaterials.com/careers/job/790302652505 ■ Who We Are Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. ■ What We Offer Location: Hsinchu,TWN At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. ■ What You’ll Do This role is key contact point for Taiwan and Japan customer to order parts and services under GCC (Global Contact Center). ■ Key Responsibilities 1. 中日語雙語輪班人員/需配合四班二輪（3個月日班, 3個月夜班。每日工時 12hr, 做二休二） 2. Create under limited supervision quotations/opportunities in ERP system and provide to customer 3. Create under limited supervision and maintain accurate Sales Orders in ERP 4. Escalate and follow up on customer requirements not being met 5. Handle customer inquiries via phone, e-mail, and fax 6. Generate reports & track orders, opportunities, booking and shipment 7. Develop understanding of customer requirements and relationship with customers 8. Develop basic knowledge of AMAT products 9. Customer parts, return, repair, service requests interaction and processing 10. Quote, part# inquiry, problem parts, pricing issue follow up and update ■ 輪班說明: 1. 採四班二輪制並支付輪班津貼: 大夜班(每月NTD 15,000)，大日班(每月NTD 7,500) 2. 大夜班(晚上七點至隔天上午七點)與大日班(上午七點至當日下午七點) 3. 每一班表十二小時，實際工作時間十小時，休息兩小時 4. 每三個月調換日、夜班表一次 ■ Qualifications 1. 日文檢定 JLPT N1, and TOEIC750 or above 2. Bachelor’s degree or above in any Majors. International Business and business administration are preferred 3. Welcome NCG (New College Graduate) without working experience, 1 year above experience in order management is preferred 4. Excellent communication and coordination skills 優秀的中文及日文電話溝通技巧、文書溝通流利 5. Personality with positive, proactive, detail-oriented, and responsible ■ Preferred Qualifications 1. 熟悉SAP操作，有訂單管理相關經驗尤佳 2. Customer Service experience

【本職缺優先審核至高通官網投遞人選】請至高通官網上傳英文履歷表： https://careers.qualcomm.com/careers/job/446704838148 【Talents who apply job through Qualcomm Career Website will be reviewed and considered as top priority】 As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Hardware Engineer, you will plan, design, optimize, verify, and test electronic systems, bring-up yield, circuits, mechanical systems, Digital/Analog/RF/optical systems, equipment and packaging, test systems, FPGA, and/or DSP systems that launch cutting-edge, world class products. Qualcomm Hardware Engineers collaborate with cross-functional teams to develop solutions and meet performance requirements. Minimum Qualifications: • Bachelor's degree in computer science, Electrical/Electronic Engineering, Engineering, or related field and 6+ years of Hardware Engineering or related work experience. OR Master's degree in computer science, Electrical/Electronic Engineering, Engineering, or related field and 5+ years of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronic Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience. Product and Test Development Engineering (PDTE) is looking for Digital Structural Test Engineer / Lead, who will create test solutions for New Product Introduction (Silicon Validation and Characterization) and Manufacturing Enablement of Qualcomm Silicon on Chip (SOC) products. The position offers growth/specialization opportunities within Digital Test Engineering (Structural SCAN and MBIST). The individuals selected for the positions will need to be able to work in a fast paced and dynamic environment and be passionate about delivering quality work. As a Digital Structural Test Engineer/Lead, you will • Be involved in pre-silicon planning • Bring-up ATPG/TDF/MBIST test content on different Product Tiers and Technology Node • Work with other Test Engineers, Design-For-Test, Designers, Product Engineers to solve NPI and High-Volume Manufacturing Issues • Analyze data, provide recommendations, participate in decision making process related to Testing • Develop efficiency solutions via automation or workflow enhancements • Propose and Develop test solutions via test methods or new workflows for Test Time Reduction, Yield Improvement, or Thermal Issue Resolution/Prevention • Guide and Train new engineers • Lead a team Requirements • Bachelor’s degree in electrical/Electronic Engineering, Computer Science, or related field. Master of Electrical Engineering Preferred. • Minimum 8 years of industry experience as a Test Engineer with hands on experience on Advantest 93K/Teradyne UFlex • Proficient programming language such as C++/Java/Python • Experienced with data analysis tools such as O+, Data Power, Exensio • Experienced in Digital Testing • Ability to summarize data and provide recommendations Preferred • Has experience in leading a team of at least 3 engineers • Excellent English communication

(一)客戶開發/市場資訊搜集 -定期拜訪及資訊收集並提供會議記錄 -對客戶做產品基本介紹及教育訓練 -CRM軟體應用於新案件並做進度追踪 (二) 訂單及交期管理 -代理商訂單及原廠交期管理/調整 -CRM軟體管理Booking/Billing及差異數分析(月/季) (三)代理商管理 -代理商管理/教育訓練/月會 -新案件追踪及提供支援 (四)相關職責 -日本總公司及相關跨部門溝通協調 -日本總公司產品開發進度追蹤 -參展活動支援(如半導體展..等) -國內外出差 -主管交辦事項及週/月報提供

1. 台積電CoWoS及Hybrid Bonder設備銷售 - 設備介紹以及與客戶CRM的溝通 - CoWoS技術與混合鍵結技術專家需要 2. Advanced Package相關市場研究及PPT材料製作/報告 - 相關經驗必要的 * 在面試中，進行了與高級套餐相關的問答。 * 自己準備Advanced Package相關PPT材料並進行演示者優先。 * 根據個人能力擴大薪資差距

1.處理客戶所提出產品相關應用的技術問題，並提供客戶技術支援服務。 2.提供客戶在機台使用方面的技術訓練。 3.安裝設備與機台維護保養。 4.此職務需值班。 5.能配合公司安排至海外地區工作者為佳。

• Responsible for installation, maintenance and repair for ZEISS products to meet the requirements from customer • Build good relationships with customers and provide timely responses to all requests from both internal and external customers. • Be able to self-directed learning, independent thinking, and collaboration with team. • On-call duty shift and on-site repair are required. • Homebase is Hsinchu, cross region support depending on business needs. Main Task • Work and perform in compliance with company's regulations and requests. • Perform Technical Field Service activities 　-　Installation and commissioning of equipment 　-　Troubleshooting, repair, and maintenance 　-　Escalation support 　-　User Training / Customer Training 　-　Providing sales support 　-　All necessary reporting as per company policy • Demonstrate customer service skills and knowledge with a high level of passion and dedication. • Demonstrate strong and efficient ability to learn a skill on Coordinate Measuring Machines utilizing mechanical and electronic aptitude. • Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range • Provides documents activities performed utilizing the required format, such as service report, technical report, etc. • Develop and maintain relationships with customers to achieve the highest possible levels of customer satisfaction. • Respond to satisfaction surveys, working to resolve customer care issues. • Provide timely response to all requests from both internal and external customers. • Perform necessary administrative paperwork in complete and accurate manner. • Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment. • Feedback in time on product quality issues on site, as well as marketing information to the company. • Ensure direct reports maintain company-issued test equipment and support tools. • Perform other related duties and responsibilities as assigned

宣傳用，請勿應徵

【The Role】 The Sr. Application Engineer will provide technical solutions in Liquid Filtration/Purification applications through product testing in laboratory and co-working with customer for developing product evaluation and existing problem solving, major focus on the aggressive product. 【In this role you will】 • Develop deep understanding of Entegris technology to recommend customer solutions for filtration/purification. • Visit customer to press ahead on the new product evaluation and feedback customer need to Entegris product developing team to be well-aligned with the progress and strategy. • Plan and execute experiments for new product development and customer-requested design • Develop test methods to demonstrate filter performance in laboratory • Publish work with internal facing applications notes, technical conferences, & journals • Mentor /coach junior engineering team members across teams. 【Traits we believe make a strong candidate】 • Excellent problem solving and design capabilities (Master’s degree preferred) • Detail orientated, able to record/analyze quantitative data and make qualitative observations where required • Strong fab (IDM, OEM) experience in Wet Etch and Clean process/equipment area. • Chemical Engineering / Materials Science / Chemistry experience is preferred (>5 years’ experience; MS, PhD degrees preferred) • Experience with customer oriented technical support with OEM FAB is a plus. • Fluent in English 【Your success will be measured by】 • Demonstrating teamwork. • Actively seeking solutions to problems. • Learning quickly from mistakes. • Cooperate with different team among metrology/Product Development Engineers/Product Managers/Sales on customer issues. • Understanding departmental and group goals and dedicating work to achieve.

1.新設備/模具/更換模組 安裝及設置。 2.半導體設備維修、改造、拆卸、安裝。 3.主要服務新竹以北客戶。

【工作內容】 1. 自動化光學檢測設備整機軟體架構規畫、模組設計及程式開發。 2. 自動化光學檢測設備校正及補償演算法整合開發。 3. 自動化光學檢測設備檢測及量測演算法整合開發。 4. 專案軟體之測試、維護和修改。 5. 軟體專案開發進度管理。 6. 主管交辦事項 【其他條件】 1. 熟悉PC Base自動控制者、能獨立作業尤佳、邏輯觀念佳。

We are looking for a proactive and detail-oriented Process Engineer to support slurry development by managing defect inspection and analysis using KLA SP and Review SEM. This role plays a key part in ensuring slurry performance meets advanced semiconductor requirements. Key Responsibilities: 1.Operate and maintain KLA SP inspection tools for detecting slurry-related defects. 2.Conduct Review SEM analysis to classify defects and support root cause investigations. 3.Collaborate with slurry R&D teams to provide timely defect feedback and improve formulations. 4.Correlate inspection results with process parameters to support development decisions. 5.Prepare reports and share findings in English with internal and customer teams. 6.Ensure inspection and analysis meet quality standards and customer requirements (e.g., TSMC). Qualifications: ・Bachelor’s degree or above in Materials Science, Chemical Engineering, Electrical Engineering, or a related field. ・Experience with KLA SP or similar inspection systems. ・Familiarity with SEM operation and basic defect classification. ・Able to communicate effectively in English (spoken and written). ・Good problem-solving skills and ability to work independently in an R&D setting. Preferred Qualifications: ・Hands-on experience with Ebara CMP tools is a strong plus. ・Basic understanding of CMP processes and slurry characteristics. ・Experience supporting semiconductor customers such as TSMC is an advantage.