微風廣場實業股份有限公司

WORK PURPOSE • To lead and develop retail channel to achieve retail sales target. • To develop retail staff capability and retain good talent. KEY RESPONSIBILITIES Retail Management • Set and plan for yearly and monthly sales target & lead the boutiques to achieve the target. • Implement retail strategy, set performance targets/ development plans and actions with all boutiques. • To monitor the boutique activities and manage sales statistics and KPIs of retail team in order to achieve the given sales target. • Be responsible for sales planning, forecasting, daily sales reports, incentive proposal and discount rate control. • To host weekly/ monthly meeting for sales review and communicate company's policy and regulations and listen/ answer to sales team's suggestions and questions, if any. • To gather and compile competitors' sales figures and sales promotion activities. • To review the roster prepared by the store leaders to ensure the manpower is arranged efficiently. • To review and analyse monthly operational and overhead expenses to strategize areas to improve efficiency and profitability. • To ensure boutique VMD and sales staff are well groomed and coping with the brand's guidelines. Customer Relations Management • To manage and ensure the consistent customer service at the every touch point to the highest level of brand standards. • To create seamless and integrated processes focusing on an elevated customer experience, store ease-of-use procedure, and ensure global consistency to brand standards. • To build a strong customer relationship and loyalty. • To acquire a relevant customer database for recruitment and retention. After Sales Service • To handle after sale service and customer complaints if any. • To manage defective and under-repair stock. • To ordering spare parts from HQ. • To handle repairs and defective goods for retail networks and franchisee partners. 1. 營運績效管理：品牌營運監督、績效及相關績效目標設定執行。 2. 數據監控與策略調整：定期分析銷售數據與市場趨勢，調整業務策略以優化營運效果。 3. 人員教育訓練與調度：負責專櫃人員整體培訓計劃，強化銷售能力與顧客服務水平、人員調度以確保現場人力營運順利。 4. 檔期或不定期促銷活動策劃：負責與百貨及行銷部門，協調促銷活動，以達成業績。 5. 財務管控與成本分析：財務報表的製作與彙報，確保成本控制與利潤最大化。 6. 展店評估籌備及執行：負責與百貨洽談展店事宜，及店面規劃執行。 7. 具備品牌代理營運經驗。 8. 執行主管交辦事項。

1.維持營運順暢，維護公司品牌形象及提升業績。 2.現場人員管理。 3.顧客與訴願處理。 4.食品安全及衛生管理。 歡迎對影城、餐飲或活動規劃有興趣的人才加入！

▎工作內容 ▎ 1.服務台顧客諮詢及各項服務。 2.外籍旅客退稅服務。 3.顧客意見處理。 4.百行銷活動執行支援。 ▍津貼 & 福利 ▍ √早、晚班制，平均排休9-10天 √穿著微風小姐/先生訂製服(公司形象服裝) √參與學習每季時尚彩妝課程 √憑員工識別享有館內、線上購物及微風影城員工優惠折扣 √除享有勞基法特休外，工作滿一年還再享有生日假、員工旅遊 √具外語會話能力者(英、日、韓)，證照再加發語言津貼1,000~3,000元 √三節獎勵、年終考核獎金 (以上可依公司發放管理辦法) ▎晉升、考核快 ▎ √完整服務學習基礎課程 √資深學長姐教學、SOP標準流程，快速上手 √考核驗收加快晉升速度 √職涯發展藍圖一目了然 ▎歡迎樂觀開朗且具有服務熱忱的你/妳加入我們，一起成為微風形象大使 ▎